This is my desk and I am accountable.

A phrase that is like manna for a manager or business owner when it is heard from the lips of your employee, especially one that is critical to your business exposure, operations or livelihood. Not all employee’s may be as mature in insight to view their “job” as a pivotal component in a corporation so[…]

Is Your Call Center Customer Driven?

  The answer to this question seems obvious…well it should be. And the standard response we get is, “Damn straight!” However, what we are finding is that the standard response is only half right. Why? Because most call center environments we get into contact with, have been set up for quantity first and quality second.[…]